Play Smart.
Stay in Control.

At picluck, responsible gaming is not an afterthought — it is woven into the core architecture of everything we build and every decision we make as a platform. We believe that gambling, when approached responsibly, can be an enjoyable and entertaining activity. Our role is to ensure that the environment in which you play actively supports that goal.

We recognise that for a small proportion of players, gambling can transition from entertainment into a problem that negatively affects finances, relationships, and mental well-being. picluck is committed to identifying those situations early, providing the tools to address them, and connecting affected players with appropriate support services — including specialist organisations available to players across Bangladesh in cities such as Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

Our responsible gaming programme is built around five principles: prevention, early intervention, player empowerment, transparency, and continuous improvement. These principles guide the design of every tool described on this page.

picluck staff who work in customer support, fraud, and VIP management receive specific training to identify and sensitively respond to signs of problem gambling behaviour. If any member of our team identifies a pattern of concern, they are empowered to reach out proactively to the player concerned and to flag the account for responsible gaming review.

picluck enforces a strict minimum age of 18 years across every product and service on the platform. Gambling of any kind — including placing a wager on a cricket match, spinning a slot, playing Pool Rummy, or accessing any live casino product — is available only to adults aged 18 and above.

Age verification is a mandatory step in the account onboarding process. Every new player is required to submit a valid, government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — before their account is approved for deposits or gameplay. Accounts that cannot demonstrate the minimum age requirement are closed immediately and any deposited funds are returned.

We strongly recommend that parents and guardians install parental control software on shared devices to prevent minors from accessing online gambling platforms. Tools such as browser-level content filters and device parental controls are effective at blocking access to gambling websites and are available free of charge for most mobile and desktop operating systems used widely across Bangladesh.

picluck also participates in self-exclusion register cross-checks during the registration process. Players who have self-excluded from other gambling platforms and whose details appear on shared exclusion registers will be declined registration on picluck as part of our commitment to protecting vulnerable individuals.

One of the most effective tools for staying in control of your gambling spend is setting a firm deposit limit before you begin. picluck allows every registered player to set a maximum deposit cap at three levels: daily, weekly, and monthly. Limits are set in Bangladeshi Taka (৳) and apply across all payment methods including bKash, Nagad, Rocket, and Upay.

How deposit limits work on picluck:

• Log in to your account and navigate to the Responsible Gaming section of your account settings.
• Select the limit type — daily (resets at midnight BST), weekly (resets Monday 00:00 BST), or monthly (resets on the 1st of each calendar month).
• Enter your chosen limit amount in ৳. For example, setting a daily limit of ৳2,000 means that no further deposits will be accepted once ৳2,000 has been deposited within that calendar day, regardless of payment method.
• Confirm the change. A decrease in your limit takes effect immediately — you cannot circumvent a new lower limit by attempting a deposit immediately after saving.
• An increase in your limit is subject to a mandatory 7-day cooling-off period before it comes into effect. This prevents impulsive decisions made during a losing session.

In addition to deposit limits, picluck also supports loss limits (the maximum net loss permitted within a time period) and wager limits (the maximum total stake allowed per session or per day). These can be configured alongside your deposit cap for a comprehensive spending control framework. Contact the support team via live chat to configure these additional limit types.

A time-out (also known as a cool-off period) is a short-term break from the platform, designed for players who feel they need a pause but do not require a full self-exclusion. picluck offers time-out periods of 24 hours, 48 hours, 72 hours, and 7 days. Longer cool-off periods of up to 6 weeks can also be arranged by contacting the support team directly.

During an active time-out period:

• Your account login will be temporarily suspended and you will be unable to access any games or betting markets.
• All pending bets placed before the time-out was activated will be settled normally; winnings will be credited to your account balance and will be available upon return.
• No promotional emails, SMS notifications, or bonus offers will be sent to you during the time-out period.
• Your account balance, bet history, and personal data are preserved in full — nothing is lost during a time-out.
• A time-out cannot be cancelled or shortened once activated. This is a deliberate feature, not a bug — it ensures the break achieves its intended purpose.

picluck also provides an optional session duration reminder that sends a notification after a configurable period of continuous play (e.g., every 30 minutes or every hour). This on-screen alert shows your total session time and net balance change since the session began, helping you maintain perspective during extended play sessions. This feature can be enabled independently of any time-out or limit.

Self-exclusion is the most robust responsible gaming tool available on picluck and is designed for players who feel that their gambling has become, or is at risk of becoming, a problem. A self-exclusion is a formal request to be blocked from accessing the picluck platform for a defined period of time.

When a self-exclusion is activated, the following actions are taken immediately and automatically:

• Your account access is revoked. You will not be able to log in, deposit, place bets, or access any games for the duration of the exclusion period.
• All active bonus balances are forfeited in accordance with our Terms & Conditions. Remaining real-money balances above the minimum withdrawal threshold will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay).
• Your profile is removed from all marketing lists. You will receive no promotional emails, SMS messages, push notifications, or personal outreach from picluck during the exclusion period.
• Any attempt to create a new account during the exclusion period using the same identity, email address, phone number, device, or payment method will be blocked and the duplicate account closed immediately.

To request a self-exclusion, visit Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, read the confirmation terms, and submit. You may also contact our 24/7 live chat support team who will process the request immediately. We recommend contacting support directly for permanent exclusion requests to ensure the process is handled with appropriate care.

Problem gambling can develop gradually and is often difficult to recognise, particularly in its early stages. The following signs may indicate that gambling has moved beyond healthy entertainment. You do not need to experience all of these to have a problem — even one or two may be worth paying attention to.

The following self-assessment questions are adapted from internationally recognised problem gambling screening tools. Answer each question honestly — your responses are not stored or transmitted anywhere. This is a private reflection exercise for your own benefit.

If you answer Yes to three or more of the questions below, we strongly encourage you to reach out to our support team or a professional support service.

If you believe gambling is negatively affecting your life — or the life of someone you care about — we encourage you to reach out for help without delay. picluck's responsible gaming support team is available around the clock and can assist you in activating any of the tools described on this page, as well as connecting you with appropriate professional resources.

Contacting picluck Support:

• Live Chat: Available 24/7 directly from the picluck platform. Our trained support agents can activate a time-out, self-exclusion, or deposit limit on your behalf immediately during the conversation.
• Email: Send your request or concern to support@picluck (plain text — not a clickable link). Include your registered username and a brief description of your situation. We aim to respond within 2 hours for responsible gaming-related queries.
• Account Settings: Most responsible gaming tools can be self-activated instantly via the Responsible Gaming section of your account dashboard — no need to contact support unless you prefer human assistance.

Professional Support Organisations:

While Bangladesh does not yet have a dedicated national gambling helpline, the following types of professional support are available to players experiencing gambling-related difficulties:

• Mental health counselling services — available through hospitals and private clinics across Dhaka, Chittagong, Sylhet, and other major cities. Psychiatrists and psychologists with experience in behavioural addiction can provide structured treatment programmes.
• National Mental Health Helpline — the Government of Bangladesh operates mental health support lines; check the official Ministry of Health website for current contact details.
• Kaan Pete Roi — a voluntary emotional support and crisis helpline operating in Bangladesh that provides confidential telephone counselling.
• Family and community support — speaking openly with a trusted family member, friend, or community leader (including religious figures) can be an important first step toward recovery for many players across Bangladesh.

picluck also encourages all players to share the information on this page with family members or friends who may be concerned about their gambling behaviour. If someone close to you is showing warning signs, you can contact our support team on their behalf to understand the options available.

picluck Responsible Gaming Pledge We will never use manipulative design patterns, dark UX, or artificial urgency to encourage continued play when a player has indicated they wish to stop. We will always prioritise player welfare over short-term revenue. We will process every self-exclusion and time-out request immediately, without question or delay. These commitments are non-negotiable and apply to every player at every account level, including Black Diamond VIP members.